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Service management

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The Best Practice approach to service management is a systematic, professional approach to the management of IT service provision. It is based upon the combined experience of industry experts and can provide IT services with:

  • A proven, quality approach to service delivery
  • Increased Productivity
  • Increased customer satisfaction
  • Minimised risk
  • Reduced costs
  • Improved communication between IT and the business and your customers
Best Practice also helps your customers by:
  • Providing reassurance as to the proven processes
  • Confidence to rely on IT services, enabling business objectives to be met
  • Clearly defined processes and contacts to handle problems and issues
  • Clarification of costs and monitoring of service levels - better informed customers.

For more information on how we approach Service Management contact us for an initial consultation.

Best Practice IT Service Management has been designed in such a way that it is adaptable to any organisation and any mix of IT resources. It provides a blue-print for service development, and the IT department can focus on implementing the blue-print rather than re-inventing the wheel. IT resources are focused on service quality to satisfy customer requirements. It helps IT departments shift from the image of technology-driven to a focus on delivering what the business needs, when it needs it.

The IT infrastructure Library (ITIL) is the only comprehensive framework for best practice IT service management in the world and it is used by thousands of companies worldwide.  Perdix Consulting provides a structured approach that defines, integrates, implements and manages the IT services in your business.  We can help you with the implementation of ITIL Service Management:

The Service Management section of ITIL is made up of eleven different disciplines, split into two sections, Service Support and Service Delivery:

Service Support
Configuration Management
Change Management
Release Management
Incident Management
Problem Management
Service Desk

Service Delivery
Service Level Management
Capacity Management
Financial Management of IT Services
Availability Management
IT Service Continuity Management